Reading Your Bill

Key Elements to Help You Read Your Bill

1. Your account billing date.


2. Payment must be received by this date or it will be considered past due.


3. Your statement summary identifies and itemizes all charges to your account.


4. Your total payment amount for all charges due.


5. Please write in the payment amount you are currently submitting along with the top portion of your bill.


6. Where to send payment.


7. Your customer account number and your service number. Please remember to include this number on your check or money order when you pay your bill. You will also need to reference this number if you contact us about your gas service.


8. Your payment instructions.


9. The address and telephone number of the center servicing your account.


10. Your meter number tells us the size and type of meter you have.


11. Your service address tells us where gas is being used.


12. Your billing period is from the date of your previous meter reading to the date of the present meter reading.


13. Your meter reading broken down by “Present”-- this month’s reading, “Previous” (last month’s reading) and the “Difference” (the amount of gas used during the period).


14. Your rate code is based on your primary natural gas use.


15. Your route-sequence number is the order in which we read your meter.


16. Therms identifies the amount of gas you used based on the following calculations. Ccf is the measurement used by the gas meter. The BTU factor is the thermal content of the gas. The pressure factor is the pressure gas is delivered into the house lines. A Therm is the product of a Ccf multiplied by the BTU factor and by the pressure factor. This conversion provides an accurate measurement of gas used for billing purposes. One Therm equals 100,000 BTU’s.


17. Fuel computation identifies how we have arrived at the amount of your bill.


18. Your account activity is detailed here. Any payments, charges or adjustments to your account will appear here.


19. The comparison chart will help you understand the amount of gas you use. It shows the present month, the previous month and the same month last year. It also includes:
    
    
    • The number of days in each billing period;
    • The total Ccf’s or Therms used in each billing period;
    • The average units used daily (calculated by dividing the total Ccf’s or Therms by the number of days);
    • The average daily temperature; and
    • The average daily cost.